Books by Alan Palmer
talk lean: shorter meetings. quicker results. better relations.
This book is based upon an original approach which Interactifs, a major French organization, has spent 20 years teaching to people at all levels at blue-chip companies like Accenture, Danone, Nestle, Unilever and Renault. The book shows how people can say what they really mean and ask what they really want in a way which is comfortable for the other person and which will give them the best chance of achieving the outcome they desire. The book will show how to start meetings and conversations in a way which is succinct, empathetic and effective and will put others in a positive, receptive frame of mind. It will show how to listen and respond during the meeting to maximize both productivity and empathy, and how to close meetings effectively. It will extend these principles so that a complete, versatile and clear method of business and personal communication is presented and taught.
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