Books by Gill Hasson
emotional intelligence: managing emotions to make a positive impact on your life and career
Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. Were all born with this ability - emotional Intelligence is a skill and we all have the capacity to develop this skill. This book takes a strengths based approach; it recognises and explains that weve already got emotional intelligence and we all have the ability to develop our emotional intelligence. We just need to know how. This book will change the way you think about emotions you will discover that all emotions have a positive intent. Having learnt what emotional intelligence is, how to develop it and how to use emotional intelligence to communicate more effectively, be more assertive, confident and resilient, this book presents a variety of real life situations where you will discover how to manage relationships with friends, family and at work.
how to deal with difficult people: smart tactics for overcoming the problem people in your life
How to deal with difficult people will help you learn ways to confidently stand up to others Learn how to resist the urge to lash out and attack back Develop strategies to calmly, even in stressful emotionally charged situations Know when to choose your battles Know when to cut your losses and walk away Get support Be resilient bounce back from stressful situations with other people Content includes: Types of difficult people Understanding what makes them difficult to deal with. Effective communication Telling others what you do and dont want Managing the different types of people Knowing when to let go and walk away How to bounce back from difficult encounters
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